Ryan Kaye

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  • Why have I been charged twice?

    The main reason for this is because you may have multiple subscriptions that are currently active. Please go into your account and cancel one of them. We can then review your account and refund the...

  • When are the assignment briefs updated?

    Assignment briefs are updated every year / every other year depending on the level and the module. We will always communicate to our students on any upcoming brief updates.

  • Why have I lost access to my learning content?

    There could be a failed payment or your subscription has expired, please make sure you check your account and then reach out to us so we can investigate if it's a failed payment.

  • How do I access my learning content/ where do I access my course?

    To access your learning content, please go to this website link https://staysharp.global/ and then click on My Learning (top right corner) this will take you to another screen, please enter your lo...

  • When will I get my assignment feedback?

    Our SLA for assignment feedback is 10 working days. Assignments are sent to marking every Monday, so if you submit after Monday, your assignment will go into marking the following Monday.All feedba...

  • How can I book my exam?

    You'll need to book your exam directly with the relevant awarding body (such as AAT, CIMA, etc.) - we provide the study materials to help you prepare, but exam bookings are handled by the professio...

  • How do I receive a refund?

    According to our Terms and Conditions, course fee refunds are only granted within 14 days of the course purchase.In order to request a course refund, please contact our Support Team via support for...

  • Would I have any AAT exemptions?

    Please see link to check if you have any exemptions, any further questions about exemptions please contact AAT directly - AAT exemptions : https://www.aat.org.uk/qualifications-and-courses/exemptio...

  • Would I have any ACCA exemptions?

    Please see link to check if you have any exemptions, any further questions about exemptions please contact CIMA directly - ACCA exemptions: https://www.accaglobal.com/uk/en/help/exemptions-calculat...

  • Would I have any CIMA exemptions?

    Please see link to check if you have any exemptions, any further questions about exemptions please contact CIMA directly - CIMA exemptions: https://myfuture.cimaglobal.com/career-insights/the-essen...